Refund Policy
Lodgepole is a service provided by David W. Kucera, an individual, doing business as Lodgepole Property Advisors (Lodgepole). Contact: [email protected].
Our reports are digital products made for one California property. Here is when we refund, and how.
Full refund
You'll get a full refund if:
- Your report hasn't been delivered yet. Change your mind before we deliver it? Email us and we'll cancel your order and refund you in full.
- We can't produce a report for your address. Sometimes there isn't enough reliable data for a property, the property type is outside what our reports cover, or the property is outside California. If that happens, we'll tell you and refund you in full. You don't need to ask.
- Your report is late. If your report hasn't been delivered within 48 hours of your order, you can choose to keep waiting or to get a full refund.
Fix or refund for a material error
If your report contains a material error, tell us within 30 days of delivery. We'll correct it and send you an updated report. If we can't correct it, we'll refund you in full.
A material error is a mistake on our side that changes the results in a meaningful way. For example:
- the report is for the wrong property
- beds, baths or square footage we looked up are wrong
- there's a calculation mistake
- a section described on our website is missing
A material error is not:
- a difference of opinion about an estimate
- a later change in the market
- a result that is based on information you gave us
Both rental reports ($59)
If we can deliver only one of the two reports for your property, we'll refund $20. That way you pay the single-report price of $39 for the report you received. If we can't deliver either report, we'll refund the full $59.
Promo codes
Promo codes are applied on the Stripe checkout page. One code can be used per order. Codes can't be combined and can't be added after purchase. Refunds are for the amount you actually paid.
How to ask for a refund
Email [email protected] with:
- the email address you used at checkout
- the property address
- a short note on what went wrong
We'll reply as quickly as we can.
Approved refunds go back to your original payment method through Stripe. They usually show up within 5 to 10 business days, depending on your bank.
If something isn't right, please contact us before you dispute a charge with your bank. We'd rather fix it with you directly.
Contact us
Lodgepole Property Advisors, David W. Kucera, an individual
Email: [email protected]
Phone: (303) 305-9421